You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from Quantum Group Inc. Please allow 10-15 business days for processing of returns and issuance of credit upon receipt. Please note that we can refund the initial shipping costs only if the return is a result of our error.If you are returning a gift that was purchased directly from www.QuantumGuardian.com, then Quantum Group Inc. will send you a gift certificate for the value of your return, which may be used at any time toward your purchases at Quantum Group Inc. or Quantum Guardian. The gift certificate will be emailed to you once the original product has been returned to Quantum Group Inc. (don’t worry; we won’t let the gift giver know about your return).
If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.
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